Statement of Intent

Statement of Intent

Pro-Align Helpline

The Helpline is manned 09:00 - 17:30 Monday - Thursday, 09:00 - 17:00 Fridays

Pro-Align Helpline

The Helpline is provided to assist you in your equipment and alignment needs. Whether it’s not being able to locate a vehicle in the alignment database, to wanting advice and interpretation on the alignment results gained, we are here to help. On the occasion you have an equipment difficulty, call the Helpline. Problems or perceived faults can often be identified and resolved, over the phone, thus minimising your downtime. See additional notes on helpline below.

In all instances, priority is given to a non-operational machine over routine regular service work.

Pro-Align have a mission to provide excellent aftersales care to all our customers, new and old. We believe the aftercare you receive is more important than the initial sale of equipment itself.

Breakdowns and non-operational equipment

Faults reported before 1pm to the office via the Helpline, where a workaround to the problem cannot be found, will result in a service visit being made within the next two working days. Events beyond our control (i.e. climatic conditions snow, fuel strikes/blockades) may lengthen this period of time. In all instances, priority is given to a non-operational machine over routine regular service work.

Routine Service Work

Where a signed service agreement is in place, we will visit to carry out routine service, calibration or thorough examinations no later than two days of the due date

Response and interaction

We will always listen to our customer’s comments and feedback to assist in further improving the aftersales care and service levels we provide.

Helpline additional notes

The Helpline is manned 09:00 – 17:30 Monday – Thursday, 09:00 – 17:00 Fridays. For those occasional times where all Helpdesk personnel are busy speaking and resolving another customer’s issue an answer machine service will cut in. By leaving a message your call will be returned ‘with urgency’. Failure to leave a message may inadvertently delay getting your difficulty reported to us. All messages left “out of hours” will be dealt with promptly on the next working day.

Helpline Number: 01327 323007 then Option 2 ‘Service Department’.

Pro-Align is a CHAS Compliant Supplier