What Makes Us Unique
From the outset Pro-Align aimed to be different from the competition, and over the years we have never lost focus of what is important to us and our customers:
Being a Specialist
Our specialism or ‘passion’ for everything Four Wheel Alignment and Complete Wheel Servicing related, means that our knowledge and experience of this purposely limited product range is extensive and unrivalled. This literally means if you have a problem or query, you can be assured we will solve it!
We are truly independent and not manufacturer owned. We can make choices to best suit our customers and the marketplaces needs. We are free to select the products which we feel will offer our customers the best service and return on investment. We are proud to distribute the ‘Hunter Brand’ as it fits our ethos of quality and excellence and our customer requirements perfectly!
Being Customer Focused
As a company we constantly work and re-invest in providing Customer Service Excellence. We are proud that we have established and have been able to maintain a renowned level of exceptional customer service throughout the company. We strive to improve in all areas, but by being a comparatively small independent, if changes are needed we can react and implement them quickly and efficiently. Our customers also respect the level of transparency we provide – what you see/read is what you get!
At Pro-Align, we offer our customers a total service and do not just focus purely on the supply of equipment. Our broader support includes:
- A Business Opportunity
- Added Value
- Campaign for Wheel Alignment Standards
A Business Opportunity
Four wheel alignment servicing is one of the greatest revenue generating and profit opportunities that are available to the car aftermarket today. An area that has been sadly overlooked over the years, but can offer businesses a real lifeline and future development.
To assist those companies who recognise this business opportunity, we will help make that initial vision into reality and we definitely won’t just walk away after the equipment is installed. We offer our customers a complete package and will advise and nurture every step of the way and beyond. Our unrivalled service and support is renowned, but it is also the personal guidance, marketing advice and other initiatives that make us stand out from the crowd.
The term Wheel Alignment has by the very nature of its development and history has, for the motorist, become a term with mixed messages, for a service that is commonly only seen as an ‘Emergency Service’. At Pro-Align we are being pro-active in educating the UK motorist that it is in fact an ‘Essential Service’ through both media coverage and our motorist facing website www.alignmycar.co.uk
Campaign for Wheel Alignment Standards
The industry does not currently have any standards covering four wheel alignment servicing, and to give credibility to the service, there does need to be some of standard and definition between the differing levels of service provided.
We believe it is the ‘complete’ alignment experience we offer, that truly makes the difference for our customers, as: ‘Your success is our success!’